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SYB Returns Policy

If you are unsatisfied with your purchase of any SYB EMF protection product and would not like a replacement, SYB provides a 30-Day return period, from the date of your order.

For details on returns for your non-SYB products, please scroll down.

Return Instructions

  1. If you received your order within the last 30 days, please contact us using the contact form on this page.
  2. Depending where you live, we will either:
    1. We will send you an RMA number, which you need to write in clear markings on your package; or
    2. We will send you two labels. One to be placed on your return package, including the return address, and one to place inside of the box (so warehouse staff can identify the return). Failure to insert the page in the return package may lead to a loss of the return package.
  3. Pack the product in its original box or a well-protected box, as outlined in the return shipping Instructions. SYB is not responsible for shipping damage or the loss of any product.
  4. All returns shipping fees are to be paid by the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier. You may wish to add tracking to your shipment.
  5. We must receive your return within 45 days from the date of your order. Once we receive your shipment we will evaluate its condition and process your return. Returns may take up to 5 business days to process and you will receive a confirmation of your refund.
  6. The return address you will receive from us will depend on the country where your order was shipped, per the table below.
Order Shipped ToReturn Order To
Rest of WorldUSA

Return Request Form

Note on Canopies

Canopies that are opened, may be returned, subject to a 20% restock fee. Unopened Canopies may be returned for a full refund.

Returns for Non-SYB Products

Bagby Alarm Clocks

  • You have the right to return or exchange the products within 30 days from the date that you (or a third-party other than the carrier) physically receive the products. We will refund or exchange any products that are returned in resalable condition with a copy of your original invoice.
  • Refunds for returned orders will be issued to the original form of payment. For exchanged orders, any price difference from the original order will either be credited to or debited from the original payment method used to place the order.
  • In order to make it easier for you, upon request, we will send you a link where you can download and print the return label.
  • Once we receive and review the correct condition of the product, we’ll make the whole refund minus any deduction.
  • If the item you received is damaged (for example due to the shipping) or doesn’t work properly, you can ask for a refund and we will take care of everything.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be responsible for the return shipping cost. Alarm clocks shipped back without a shipping box for extra protection won’t be refunded.
  • In case you want to change the model or color, we can do it, but you should assume the return cost (we provide return label) + the new shipping costs to send your new Bagby pack. Our rate for return labels starts from USD 5.95 for light individual items and USD 12.95 for sets that will be deducted from your refund per item to cover return shipping, handling, and restocking. All returns must be unused and in original condition.
  • If you want to request a refund for a subjective reason, we can do it, but we will deduct the return cost + the original shipping cost (if it was free) from the total amount. Our rate for return labels starts from USD 5.95 for light individual items and USD 12.95 for sets that will be deducted from your refund per item to cover return shipping, handling, and restocking. All returns must be unused and in original condition.
  • Orders returned without contacting us first or sent to the wrong address will be charged additional $3 as handling cost.
  • Customers who cancel 2 or more orders won’t be eligible for return or refund.
  • Items returned with a delay of more than 30 days since last conversation with our customer service won’t be accepted.
  • Orders marked as “delivered” by shipping carriers won’t be refundable or eligible for a replacement.
  • For non Non-USA orders you are responsible for the return shipping cost and the original shipping cost (along with eventual duties/VAT costs, related to the importation of the goods to USA) will be deducted. Shipping costs are not refunded in any case.

Juunaday Maternity Wear

All items with original tags still attached that have not been worn, washed, or altered can be exchanged or returned for a full refund to the original method of payment within 15 days of receiving your order. Please note that tags must still be attached to be eligible for a return and Juunaday reserves the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, deodorant, other stains, or hair are considered damaged and will not be accepted. If Juunaday does not accept a return, it will be sent back to the customer.