If you are unsatisfied with your SYB purchase and would not like a replacement, SYB provides a 30-Day return period, from the date of your order.
If you received your order within the last 30 days, please contact us using the contact form on this page.
Depending where you live, we will either:
We will send you an RMA number, which you need to write in clear markings on your package; or
We will send you two labels. One to be placed on your return package, including the return address, and one to place inside of the box (so warehouse staff can identify the return). Failure to insert the page in the return package may lead to a loss of the return package.
Pack the product in its original box or a well-protected box, as outlined in the return shipping Instructions. SYB is not responsible for shipping damage or the loss of any product.
All returns shipping fees are to be paid by the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier. You may wish to add tracking to your shipment.
We must receive your return within 45 days from the date of your order. Once we receive your shipment we will evaluate its condition and process your return. Returns may take up to 5 business days to process and you will receive a confirmation of your refund.
All orders on this website include FREE SHIPPING. In addition, we will add the appropriate sales tax. If you are in the United States, your tax will depend on your state. If you are in another country, it will depend on your nation’s VAT rate. There are no additional or hidden charges, and no import duties regardless of country.