As part of our mission to create satisfied customers, SYB® offers a lifetime warranty on every purchase. Please read on to learn the terms of our warranty. If you have any questions, please contact us and we’ll be happy to answer them.
Terms & Conditions
Shield Your Body LLC (SYB), a Nevada Limited Liability Company, warrants its products to be free from defects in workmanship and materials, under normal use and conditions, for the lifetime of the original purchaser, from the date at which the warranty is activated.
Customer must activate the SYB lifetime warranty within 30 days of purchase, in order for the lifetime warranty to be valid. If the customer does not activate the lifetime warranty within 30 days of purchase, the SYB lifetime warranty does not apply to the products.
Customers should activate the SYB lifetime warranty once per order. So if customer orders multiple SYB products at once in one order, only one warranty need be activated. If customer orders multiple SYB products in multiple separate orders, customer should activate a lifetime warranty for each order separately.
SYB agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which may, at the discretion of SYB, be incurred by the customer). Alternatively, SYB may, at its sole discretion, to compensate customer with a full or partial refund of the original purchase amount.
Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the warranty confirmation email customer received from SYB upon activation of customer’s warranty.
This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use.
- Any condition resulting from incorrect or inadequate maintenance or care.
- Damage resulting from misuse, abuse, negligence, accidents or shipping damage.
- Dissatisfaction due to buyer’s remorse.
- Normal wear and tear.
- Any used, previously displayed items. (Only the original purchaser may invoke a warranty claim. The warranty is non-transferrable.)
SYB makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty.
SYB reserves the right to revoke this warranty should the customer abuse its terms (e.g., repeatedly purchasing the same product, and repeatedly invoking the warranty on multiple orders of that product).
For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.
All warranty claims must be filed by the consumer to SYB directly. Please be certain to retain your receipt and your warranty activation confirmation email.
SYB reserves the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original receipt and warranty activation confirmation email. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued or a refund will be issued. It is our policy to replace parts whenever possible.
This warranty gives you specific legal rights. You may have other rights, which vary based on state, province and country.